Helping migrants with their first steps
Migra is an app for migrants and refugees who have recently arrived in Spain. By storing their important documents and helping them connect with official organizations, we make their transition into this country as easy as possible for all people involved.
How can we help migrants and refugees navigate the health care system during their first months after arrival?
While it wasn't easy to interview the correct people, we were quite pleased with the amount of information they were able to give. This information I wouldn't otherwise find through other sources (internet, books, articles, etc.)
Difficulties were: being granted access to the camps, and being given permission to talk to these vulnerable groups of people. The interviewees were migrants, refugees, and healthcare workers at the Red Cross refugee camp. Ideally, I would have liked to include illegal immigrants, and learn more about their situation after leaving the camp but for obvious reasons, they are difficult to locate.
Documents
The migrants/refugees do not tend to bring important documents with them (birth certificate, passport, or other forms of personal identification).
Covid QR code
Migrants/refugees don't possess a Covid QR code, which is mandatory when accessing official institutions, public transportation, and health care centres.
Illiteracy
40% of the people who arrive at the camps are illiterate.
Health clinic access
Refugees have to wait up to 3 months for their staying permit to arrive. During that period of time, they can't use the general health clinics and are being referred to the Red Cross centers.
Most people don't go to a health clinic within the first 2 years after their arrival. However it's a common occurance that these people need to seek dental help.
Branding
After the testing and refinement of the features in the app, I started to work on creating its personality. I established a design language to refine the design of the interface and maintain consistency throughout.
The goal was to create a friendly, accessible, and simple brand. Which would still look corporative but welcoming at the same time.
